FREQUENTLY ASKED QUESTIONS
Is it pronounced K-VOO, KA-VOO or KAH-VOO?
KAVU’s an acronym for the perfect day, Klear Above Visibility Unlimited. Say it loud and proud however it rolls off your tongue. In the PNW, it's typically pronounced KA-VOO.
What’s the difference between the Rope Bag, Rope Sling, Rope Pack, Rope Cord etc…?
Checkout this helpful video explaining that the only difference is the FABRIC! Yes, the size, the style and the awesomeness are all the same.
How do I know if a KAVU bag is COUNTERFEIT?
Fakes are out there, friends. Don't be fooled by the cheap price and fancy photos.
- Be skeptical of bags listed in Facebook stores!
- "Buy-In" groups are illegally selling counterfeit KAVU.
- Any website that offers to ship you KAVU products from another country into the U.S. is operating illegally.
- We have never made a baseball / softball print bag, an orange & white checker print bag or black & white checker print bag - they're counterfeit.
Check out our Dealer Locator tool to look for authorized dealers near you and watch this video on how to tell if the bag you're lookin to buy is fake. Still not sure? When in doubt, always run it by Team KAVU, our friendly staff can spot a fake a mile away... (email firstname.lastname@example.org).
If you see a fake or copycat KAVU please send us info (screen shots, photos, URL links etc). Send all information to email@example.com. All tips remain anonymous. Thanks for having our back!
Are sling bags designed for females only?
Nope! All our sling bags are unisex and for everyBODY!
How do I clean my KAVU bag?
Per the washing instructions on the inside tag, we recommend spot cleaning with cold water, air dry at room temperature and avoid drying in direct sunlight to minimize fading. Do not machine wash or dry clean as this may ruin your bag and will void the warranty.
How long until my order arrives?
KAVU orders ship from the good 'ol Pacific Northwest. UPS/USPS Ground orders shipping to the east coast generally take a week. Please see detailed shipping information here. If you still have questions about our shipping schedule or need an order by a certain date, please reach out to our friendly customer service staff that are happy to assist you (Monday - Friday, 7:30am - 4:30pm PDT). Please note: we do not ship/deliver on weekends or holidays.
How do I return my order?
Please visit our Return Request page to submit a request for a Return Authorization Number. Please note: We do not have an exchange program - you’ll return the original order for a refund and place a new order for the item you want. Customer covers return shipping costs.
What is KAVU's warranty?
Please see our warranty info here.
We conduct chemical testing and use our best efforts to ensure that Perfluorooctanoic Acid (PFOA) & Polyfluoroalkyl Substances (PFAS) are eliminated from our supply chain.
Can you send me stickers?
To get a free sticker or two, we ask that you send a standard sized (4 1/8" by 9 1/2") self-addressed stamped envelope to:
Attn: Stickas Pleaze
1515 NW 51st St.
Seattle, WA 98107
Once we receive the envelope, we’ll pass along some stickers!
Or, feel free to purchase some awesome stickers here.
Help! My buckle was crushed in the car door, how can I get a replacement?
For US residents, we do have replacement buckles for some of our bags, belts and hats. To see if we have a replacement buckle that will work for you, please email us photos (including photos of your entire item, along with front and back photos of your buckle), info on when and where your item was purchased and your mailing address.
Does KAVU offer repairs?
We don’t have a repair department but, many customers have found that local shoe cobblers or seamstresses with industrial sewing machines can easily repair KAVU bags.
Does KAVU sell bag extenders?
Yes! If ya like your bag a little roomier, we do have extenders for some bags and belt bags. Check them out here.
Does KAVU make sling bags for LEFTIES?
YES! Right or left? Our Yoho Sling and Switch Slinger are the ambidextrous cousins of the Rope Bag. They can be worn on the right or left shoulder. Enjoy the freedom of choice. Which way will you go? Check them out!
Do you accept custom print/design orders, where can I submit pattern/print/color design suggestions?
We don't make custom prints however, our design team loves receiving print suggestions. Feel free to shoot us an email with design suggestions and ideas!
Can I buy gift cards?
Currently only our KAVU retail store in the Ballard neighborhood of Seattle sells gift cards. Gift cards must be used in the KAVU store, (not online).
How should I store my Chillba?
The best way to store our famous Chillba hat is hanging it on a wall or resting it on a shelf. Travel much? You can roll it like a burrito but, don't fold it like a taco. (Once it's creased - it's creased so, for piles of smiles don't flatten or fold it!)
If you work full-time within the outdoor industry, feel free to send current proof of employment to firstname.lastname@example.org to apply. Please note - Prodeal orders are for you only, not friends and family. All Prodeal sales are final sales - no exchanges, no exceptions. Prodeals are for US residents only. Thanks for understanding.
If you still have unanswered questions, please shoot us an email.
Have a KAVU day!