RETURN REQUESTS / WARRANTY INFORMATION
RETURNS
Customers are responsible to pay return shipping fees.
Please initiate a return HERE.
Only items purchased directly from KAVU (at kavu.com or a phone order with KAVU staff) can be returned - even gifts!
The item(s) must be returned within 30 days, in original/new/unused condition with tags attached to receive a refund. If it's older than 30 days please consider using KAVU Renew.
If you paid the optional $1.98 "Free & Easy Returns" Redo fee at checkout, your return label will be created at no additional charge. If you chose not to pay the optional $1.98 "Free & Easy Returns" Redo fee at checkout, Redo will create a return shipping label for your convenience with a fee. Shipping fees typically range between $6-$12.
Please note:
- If you pay for a return ship label and decide to keep your KAVU item, please reach out to KAVU staff to cancel your return so that you can be refunded - please email info@kavu.com.
- If you pay the additional/optional porch package pick-up fee and your package is stolen from your pick-up location, KAVU is not responsible for the missing package. Please make sure if you pick this option, you have a secure/safe place to leave your package for pickup.
We do not have an exchange program - you’ll return the original order for a refund and place a new order for the item you want.
KAVU reserves the right to reject return requests, especially if there is history of return abuse via our partner site, Redo. No refund will be awarded and KAVU is not responsible for costs incurred from shipping items back should you ignore return rejections for any reason.
Please allow up to 5 business days for processing your return and an additional 2-3 business days to receive your refund.
Shipping charges on original order are not refunded.
If you received a gift purchased from kavu.com that you'd like to return, please email our friendly Customer Service staff at info@kavu.com to review your options.
For returns outside of the 30 day return/exchange window, consider reselling them on KAVU Renew. Renew is our official resale destination to buy and sell new or pre-loved KAVU for cash or credit!
All Prodeal sales are final sales and are not eligible for returns.
WARRANTY
KAVU warrants our products to be free of manufacturer defects: Normal wear and tear, modifications, alterations, machine washing your bag, natural fading, color transfer from non-KAVU items to KAVU items, negligence, spills, damage, buckles getting smashed in car doors, broken buckles, rock climbing, weather damage, lawnmowers, dogs, small children and/or use for any purpose other than everyday casual wear are not covered by our warranty.
There is no implied life span due to the many variables which can affect our products. If you own a KAVU item that you believe is defective, please visit the store where you purchased the item. We have systems in place with our dealers to handle defects, they should be able to assist you with a return or replacement - (if they aren't sure how, have them give us a call!) KAVU cannot replace or refund products not purchased directly from us.